On Twitter, I came across the following tweet from a pissed customer whose credit card was charged twice and who receives no response to his mails.Īgain, the AnyDesk social media team seems to be unresponsive or non-existent. Since January 2023, the 1 star reviews have been piling up, reporting unavailable support, non-renewed subscriptions, or invoices for subscription renewal despite cancellation. Slowly I have the feeling that customers should be scared away with the old license model. On all e-mails that the old license should be reactivated as offered, we have not received an answer for a week. In this e-mail we were told that the license can be reactivated (or you can switch to the new license model… which would cost 3 times as much). Support not available: Except for 1 e-mail, all others were ignored.
Same experience as apparently many customers at the moment: license not renewed automatically (despite e-mail that the license will be renewed automatically). Thus, after several years, we will look for an alternative. Neither by mail nor by phone is anyone reachable. To clarify this, we have been trying to contact Anydesk by mail or phone for days. Unfortunately, our license has not been renewed, although this has always happened automatically. We have been a customer of Anydesk for years. Here are some more recent entries (I've translated the German texts): Further references on the internetĪndreas then referred to the ratings at German rating site TrustPilot (I usually see quite critical, because "positive ratings" are often hard to assess in terms of their relevance), where people, however, comment similarly in relation to a contact. II had reported here in the blog occasionally about AnyDesk, but since the price increase of November 2022 AnyDesk is no longer really attractive for many users (see AnyDesk raises prices for remote maintenance software (Nov. There are also reports about paid but not delivered subscriptions etc.Īnydesk has not responded to support or sales emails for 2-3 weeks. We are getting more and more reports from companies / reseller colleagues who do not get their Anydesk license renewed (otherwise always automatically in the subscription).
Note: Anydesk with serious problems? Company disappeared ?!? Andreas R., a German blog reader, contacted me yesterday by mail to point out a problem he is currently facing as an authorized signatory of a company that is active in the field of Microsoft software solutions.
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